FAQ for Little Zookeepers.
1. Do you ship internationally?
We endeavor to ship to all
international destinations via the least expensive means possible.
Fixed shipping costs for Canada,
Australia, New Zealand, Alaska, Hawaii and Puerto Rico
are included in the shopping cart
in the "-Choose a shipping method-" dropdown menu on the
We now ship from the UK to EU
Click here for details.
For rates to other countries email us
2. Will THE ZOO work for Webkinz?
Yes, customers say that THE ZOO works really well for their Webkinz
collection as you can see from the picture below of Beth and Webkinz collection!
Click to see full size image
3. What tools do I
need to assemble THE ZOO?
Customers often tell us that
THE ZOO is very easy to assemble by following the full color
illustrated instructions. You will require an electric drill for
attaching THE ZOO to the wall. We also include a driver to
use in your drill to tighten the special screws that hold THE ZOO
together at the corners. This driver will also fit into a universal
type screwdriver in which you can change the bit, if you prefer to do this
part by hand. A 5mm Allen key will also fit into the screw head
although we do not include this with the fitting kit.
4. What are the bars
made out of?
The bars consist of bungee cord covered with a food-grade custom extruded
plastic tube. The bungee cord is secured by round screw eyes at the top, middle
and bottom. The tube is there for safety and cosmetic reasons. The flexible
bars prevent kids from getting their heads stuck or wrapped up in the elastic
5. Do you paint THE ZOOs?
THE ZOO comes unfinished but finely sanded. Most people leave it just
as it is. However it can be a fun project for the kids to decorate using acrylic
paints etc. See the pictures sent in by customers in the
zookeepers gallery for some great ideas.
6. Can I order a custom
header instead of "THE ZOO".
We currently don't offer custom names but you can order a blank header at
no extra charge. To do this send a separate email request when you place your
order which we will acknowledge!
7. Do You ship to
APO and FPO addresses?
Yes, but sometimes this may
include some extra shipping charges. Please email us with your APO or FPO
address before your order and we will let you know what the cost will be.
8. Do You make custom sized ZOOs?
We have made THE ZOO smaller or trimmed the width by an inch or so to
fit into a designated space. We do not make them taller since that would
require special boxes and the extra cost of oversized shipping.
We never charge less for smaller ZOOs since customizing requires extra
labor. Your modification may also incur extra charges depending on
your request. If you are in a space jam or have some other problem we are always
pleased to do our best to help.
9. Do You offer quantity discounts?
We do not offer quantity discounts for 2 or 3 ZOOs because Each
ZOO has to be shipped separately and there are no production savings. However, we have always offered some kind of a rebate for sending us a picture
of your kids with THE ZOO. If you buy two ZOOs and send us two
we will be glad to double you rebate.
We receive lots of emails
from customers who say that THE ZOO holds far more animals than they
thought it would. So if you think you need two because of the number of animals
you have, you have nothing to lose by ordering just one to start with.
Return to THE ZOO order page
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